Shipping & Returns
Shipping costs will be calculated automatically at checkout prior to purchase based on the buyers geographical area. At this time, we currently only ship to Canada and the United States. For orders being shipped to the United States, please keep in mind that these packages may be subject to customs fees which are not included in shipping costs and are the responsibility of the buyer to cover.
Please note that once your order is shipped, all delivery related inquiries should be directed to Canada Post. Once shipped, Love & Locket has no control over delivery times, issues relating to delivery etc.
RETURNS / EXCHANGES
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If granted a refund, the cost of shipping will be deducted and you will receive the remaining balance. If you live locally and can return the items in person, you will be given a full refund.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
You are more than welcome to exchange an item within the 14 day return policy period, given that your original item is in the same condition you received it.